← All work
Frame 389 / Evionor

Evionor

Premium EV charging hardware, presented like the product it is

  • E-commerce
  • Shopify
  • CRO
  • B2C & B2B
Evionor — Premium EV charging hardware, presented like the product it is

Overview

Evionor distributes Scandinavian premium EV chargers in Hungary's growing market. The company needed an e-commerce platform that communicated technical credibility and quality while serving two distinct audiences — homeowners buying individually and corporate facility managers handling fleet inquiries.

The challenge

EV charging involves a long research phase before purchase. Homeowners need compatibility checks, installation guidance, and cost justification; corporate buyers need fleet specs, service agreements, and procurement workflows. A single Shopify store had to serve both without either feeling neglected or routed incorrectly.

The solution

The store was organized around purchase intent rather than product type. B2C pages emphasize compatibility, simplicity, and reviews; B2B pages highlight specifications, certifications, and inquiry forms. Educational landing pages pre-empt common questions, and a separate B2B inquiry flow keeps commercial and retail traffic distinct — supported by on-brand transactional emails and automated follow-ups.

Outcome

  • Zero to operational Shopify store in six weeks
  • First orders generated within days of launch
  • Separate, clean B2B conversion path from week one
  • Four email flows configured with on-brand templates
  • Dual funnels serving distinct buyer journeys at once

User Journey Analysis

Actor: Homeowner considering a home EV charger

Research

Googles 'home EV charger Hungary' after buying an electric car

Landing pages built around car-model compatibility queries, not product SKU numbers

Evaluation

Overwhelmed by technical specifications — kW ratings, cable types, phases

Compatibility check tool placed above the fold; jargon explained with inline tooltips

Trust building

Checks whether installation is included and if the area is covered

Service area map and certified installer network shown directly on product pages

Decision

Adds to cart after seeing 'compatible with your vehicle' confirmation

Cart designed with trust signals: warranty badge, returns policy, installation guidance

Post-purchase

Receives installation guide email immediately after order confirmation

Automated post-purchase email sequence reduces installer support call volume

UX Artifacts

Dual Buyer Persona Matrix

B2C primary need
Compatibility check + residential installation guidance
B2B primary need
Fleet specs, CE certifications, and volume inquiry form
B2C trust signal
Product reviews, warranty, certified installer network
B2B trust signal
Formal certifications, named references, quote process
B2C journey length
1–3 weeks of research before purchase
B2B journey length
1–3 months procurement cycle with stakeholder sign-off

Purchase Funnel Analysis

Top-of-funnel entry
Organic search on car model + charger queries
Key friction point identified
Jargon on category page caused 60%+ exit rate
Fix applied
Glossary tooltips + compatibility filter above the fold
Mid-funnel signal
Product page avg. time-on-page: 4 min 20 sec
Cart abandonment trigger
No installation option visible — bundle added at cart step
Email flow coverage
Cart abandon / order confirm / install prep / review request

next frame →

Ajándékbár

A three-tier gift card platform with zero manual administration