Awaypay
Financial management for airline crew, built for life at 35,000 ft
- Fintech
- Mobile
- SaaS
Overview
A mobile-first application for airline crew — pilots and flight attendants — who manage finances and coordinate schedules while constantly travelling across time zones. The platform treats mobile as the primary experience.
The challenge
Crew members operate under unique constraints: daily time-zone changes, a need for financial clarity without complexity, and no purpose-built tools. The interface had to be immediately usable with minimal friction, since users have little downtime between flights.
The solution
A mobile dashboard prioritizing flight tracking and weather at the top, financial tools in the middle (automated invoicing, benefit tracking, currency conversion via Revolut), and social features below — including a 'Who's Nearby' function showing crew at the same layover. Every interaction is optimized for one-handed use.
Outcome
- Reduces administrative overhead for crew members
- Turns a finance tool into an engaging, social platform
- Real-time flight and weather integration
- Seamless currency conversion and invoice automation
- Community connection through location-based crew discovery
User Journey Analysis
Actor: Flight attendant on a 14-hour Frankfurt layover
Has 10 hours free — wants to sort finances from last month
Finance dashboard designed to be skimmed in a single view — no drill-down needed for routine tasks
Creates and submits an expense report in 4 minutes from the hotel room
Auto-populated fields from flight schedule data reduce manual entry to near zero
Converts layover allowance from USD to EUR before heading out
Currency converter embedded directly in the wallet — no app-switching required
Checks 'Who's Nearby' — finds two colleagues staying at the same hotel
Location-based crew feature transforms a solitary finance tool into a social touchpoint
Sets departure alarm, confirms next flight — closes the app
Flight status and departure reminder on the home screen — app closes the daily loop
UX Artifacts
Context-of-Use Analysis
- Primary usage environment
- Hotel rooms, airport lounges, aircraft ground time
- Available attention
- Low to medium — crew are tired and time-pressured
- Connectivity constraints
- Variable — must degrade gracefully on 3G and offline
- One-handed use
- Required — often used while holding luggage or a coffee cup
- Target task-completion time
- Under 8 seconds for the five most common actions
- Session length
- Short bursts averaging 3 minutes — not sustained sessions
One-Handed Usability Checklist
- Primary actions within thumb reach
- Pass — all within the bottom 60% of the screen
- Destructive actions require confirmation
- Pass — two-step confirm for delete and send
- Navigation tap targets
- Pass — 48 pt minimum, no adjacent targets below 44 pt
- Swipe gestures vs. OS conflicts
- Pass — no overlap with system edge-swipe navigation
- Refresh mechanism
- Pass — auto-refresh on open, not reliant on pull-to-refresh alone
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Tőzsdémánia
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