Awaypay
Upravljanje finansijama za avionske posade, građeno za život na 10.000 metara
- Fintech
- Mobilno
- SaaS
Pregled
Mobilna aplikacija za članove avionskih posada — pilote i kabinsko osoblje — koji upravljaju finansijama i usklađuju rasporede u stalnom putovanju kroz vremenske zone. Platforma mobilno iskustvo tretira kao primarno.
Izazov
Posade rade u posebnim uslovima: svakodnevne promjene vremenskih zona, potreba za finansijskom jasnoćom bez suvišne složenosti i nepostojanje namjenskih alata. Interfejs je morao biti upotrebljiv odmah i uz minimalno trenje, jer korisnici između letova gotovo da nemaju praznog hoda.
Rješenje
Dizajnirali smo mobilni početni ekran s jasnim prioritetima: praćenje letova i vremenska prognoza na vrhu, finansijski alati u sredini (automatizirano fakturiranje, praćenje beneficija, konverzija valuta preko Revoluta) i društvene funkcije ispod — uključujući „Ko je u blizini“, prikaz kolega na istoj destinaciji. Sve interakcije optimizirane su za korištenje jednom rukom u uslovima pritiska.
Rezultati
- Manje administrativnog tereta za članove posada
- Finansijski alat pretvoren u angažirajuću, društvenu platformu
- Integracija letova i vremenske prognoze u stvarnom vremenu
- Besprijekorna konverzija valuta i automatizacija faktura
- Povezivanje zajednice otkrivanjem kolega po lokaciji
Analiza putanje korisnika
Korisnik: Flight attendant on a 14-hour Frankfurt layover
Has 10 hours free — wants to sort finances from last month
Finance dashboard designed to be skimmed in a single view — no drill-down needed for routine tasks
Creates and submits an expense report in 4 minutes from the hotel room
Auto-populated fields from flight schedule data reduce manual entry to near zero
Converts layover allowance from USD to EUR before heading out
Currency converter embedded directly in the wallet — no app-switching required
Checks 'Who's Nearby' — finds two colleagues staying at the same hotel
Location-based crew feature transforms a solitary finance tool into a social touchpoint
Sets departure alarm, confirms next flight — closes the app
Flight status and departure reminder on the home screen — app closes the daily loop
UX artefakti
Context-of-Use Analysis
- Primary usage environment
- Hotel rooms, airport lounges, aircraft ground time
- Available attention
- Low to medium — crew are tired and time-pressured
- Connectivity constraints
- Variable — must degrade gracefully on 3G and offline
- One-handed use
- Required — often used while holding luggage or a coffee cup
- Target task-completion time
- Under 8 seconds for the five most common actions
- Session length
- Short bursts averaging 3 minutes — not sustained sessions
One-Handed Usability Checklist
- Primary actions within thumb reach
- Pass — all within the bottom 60% of the screen
- Destructive actions require confirmation
- Pass — two-step confirm for delete and send
- Navigation tap targets
- Pass — 48 pt minimum, no adjacent targets below 44 pt
- Swipe gestures vs. OS conflicts
- Pass — no overlap with system edge-swipe navigation
- Refresh mechanism
- Pass — auto-refresh on open, not reliant on pull-to-refresh alone
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Tőzsdémánia
Investicijski savjeti u stvarnom vremenu kroz mobilno iskustvo koje ulijeva povjerenje
